Dodgenfreude

Of all the reactions to the super bowl ads, the most interesting to me by far was the backlash to the Martin Luther King Jr Ram spot.

Putting my cards on the table: the backlash delighted me.

Brands do this kind of nonsense all the time, using altruism as window dressing for their wares. What’s curious to me is why audiences haven’t objected to all the other equally ham-fisted attempts at this same ploy as much as they did this one.

It’s certainly partly because of the particular heightened racial complexity of this moment in the NFL, so the audience’s dissonance detectors may well be more sensitive right now.

But I think it’s more than that. The more we advertisers use tired tools, the wiser the audience gets to them. Today’s audience is so much better at detecting disingenuousness than the audience of even a couple years ago. And man was this ad disingenuous.

brands do this kind of nonsense

The saddest part is that it would have taken two very minor changes to turn this ad from disingenuous to sincere.

First: lose the giant Ram grill beauty shot that mars the sentiment before the spot even gets going. That clichéd truck fording mud porn comes as such a damn disappointment in the middle of an historic sermon like this. You can feel the collective groan. If you want to make this kind of advertising work, your branding has to take a distant back seat to the message. Save it to the very end. Anything else is a huge fail.

Second: imagine Ram had ended the spot with a simple line like, “To further Dr. King’s legacy, Ram is donating 100 trucks this year to service organizations doing important work.”

There. Now Ram means it. Spot fixed.

 

 

When good goes bad.

By now it should be clear that doing good is good business.

But if something about the whole thing strikes you as a bit fishy, you’re not alone. It should sound fishy. Marketers interested in doing good are caught in an odd kind of double bind. Admitting that social good campaigns are really about the bottom line smacks of inauthenticity. The problem is, so does denying it. The fact that you recognize this tension is a pretty good indication that you have what it takes to think like your audience, and to ultimately rise above the noise.

If you don’t tackle the mistrust directly, it will tackle you. Led in large part by the young adults, audiences today are far more suspicious of marketing than any audience before it. This is, we freely admit, our own fault. Advertisers (wea culpa) have brought this on ourselves. Turns out when you spend several decades manipulating people’s desires, they start to resent you for it. They also assume every piece of communication is manipulation. Oops.

For our current all-time favorite example of this effect, see this insightful and delightfully cynically spectacular takedown of the NFL’s “partnership” with No More. It’s long, but worth it, we swear. Favorite bit (if you’re too rushed at the moment):

Imagine your girlfriend saying, “I love that color,” and you being able to respond with, “Yeah, it’s my anti-domestic violence polish.” It’s what we’ve been missing all this time.

It gets better than that, we swear, seriously read it. Anyway, this is what you’re up against. Your audience’s bullshit meter is at an all time high. And, paradoxically, so is their hunger-for-good meter. The least we can do is to try to help you navigate this terrain.

If you’re a business thinking of using your resources for some higher good, you may read articles like that one and go, “Well shoot, we’ll just support who we support and not bother telling anyone.” Or worse, you’ll just decide to avoid doing good all together.

Option one is certainly a safe and viable one, but misses an opportunity. We started this business to help good-hearted businesses navigate this exact atmospheric soup of competing pressure fronts – the cynical front in perpetual collision with the idealism front. (Apparently, the metaphor was terrain before, and now it’s weather systems. Go with it.) Because if you can do good and get credit for it, well, you can do even more good. Good done well feeds itself and builds, amplifying its work by giving your audience a reason to join you. Good pays for itself. And then some.

There will always be skeptics. And they’ll usually have an important point, one worth listening hard to. But if you do this right, if you engage with a real problem in an authentic and meaningful way, even the skeptics will begin to support you, regardless of whether or not they trust you.

But earning their trust in the long run is possible. And, we’d argue, essential. You get it right with the skeptics, the others will follow (and the biggest immediate impact may well be internal – motivating and rallying your employees). Regardless of the demographic, there’s never been a better chance to connect with your audience on a deeper level than you ever imagined was possible. The question is: how do you overcome their suspicions?

You start by recognizing inauthenticity in your own motivations.

Then you do some good, motivations be damned. The bigger the better.

But there’s no getting around this next part.

Eventually, you’re going to have to start meaning it.

Start by giving something meaningful. Make it hurt. It’s remarkable how much having real skin in the game will make you care about that game.

And then you’re going to have to ask for something meaningful from your audience. The ask has to be bigger than “Please drink out of your be-logoed, over-priced coffee cup!” Respect them enough to ask for their help, their passions, their skills and their time. Give them something to care about, and a way to turn their care into change.

That’s what authenticity looks like.

And that’s where you have to start to make sure Good stays good.

2015: The Year Super Bowl Ads Hit Puberty

You may have noticed that the commercials aired during the 2015 Super Bowl had a different tone than we are used to. Nearly gone were the slapstick, cat herding, and breast-centric burger spots of years past. In their place was emotion. And lots of it.

Tears were shed during the big game, and not just by Seahawk fans late in the fourth quarter. Emotional spots celebrating dads, centenarians, girls, and even an ill-advised spot featuring a dead kid. All crafted expertly and explicitly to illicit an emotional response from you, the viewer. Apparently advertising agencies across the country have finally noticed all those articles and reports citing how consumers, and in particular millennials, are hungry for meaning and purpose. And while those words are nearly foreign to this particular industry, emotion seems to be a fair proxy for what the masses are hungry for.

Jim Stenegel, the former Chief Marketing Officer from Procter & Gamble was quoted in the New York Times saying “More and more, brands are thinking very seriously about the role they play in life…Call it purpose, ideals, mission, whatever, but it is a sweeping force in marketing departments and agencies.”

His use of the word ‘whatever’ is what I would call particular attention to. Because honestly, after watching the commercials that ran during the Super Bowl I think they were mostly lacking purpose, ideals or mission — but they had a healthy dose ofwhatever… with a strong emotional tug attached.

The truth is that consumers DO want to see meaning and purpose in the companies they do business with. The researchoverwhelmingly backs this up. But they want that meaning to be real, and they want the emotion that they feel to be born of authenticity — a result of seeing and experiencing real impact.

And this authenticity is a challenge for advertising agencies and brands alike. After decades of manipulating people into buying their products and services with anything but honesty or authenticity, it is difficult to shake old habits.

So what you saw during the Super Bowl was a first attempt. Some brands did it better than others — the Always #likeagirlspot came across as more inspirational and focused on changing the world for good than the Nationwide spot, which seemed to trade more in macabre shock value than authenticity.

And it was not evident through watching the commercial, but theJeff Bridges/ Squarespace spot  actually raises money for No Kid Hungry, a national hunger relief organization. It is estimated that the purchase of Jeff Bridges Sleeping Tapes associated with the Squarespace commercial will fund up to one million meals for kids. Which is great — and the piece of the story we believe Super Bowl watchers were unknowingly looking to see.

Perhaps Ann Friedman says it best in her New York Magazine examination of “The Problem With Those Feminist Super Bowl Ads”,

“So then why did I cringe watching companies use those ideas to sell stuff during the Super Bowl? It’s because most of the ads are hollow: soaring messages with few concrete policies or actions behind them…They open up a great opportunity to press the advertisers for details on how they’re putting their purported ideals into practice. How much of its annual profit is Always diverting to girls’ empowerment programs? What sort of paternity-leave policies are in place at Dove and Nissan — and do those companies support better federal family-leave laws for all parents? How is the NFL changing its policies, not just its messaging, toward players who abuse their partners?”

Our belief at Kickstand is that until companies can find a purpose or a cause that is truly aligned with their brand, make a commitment to impact this cause, and  invite the consumer to participate in some meaningful way, anything short of this will be as ineffective as the slapstick, sexualized spots that preceded them.

Consumers want to see the impact. They want to understand how a brand’s passion for dads, centenarians or girls translates into action. They want to see how the brand is putting their money where their mouth is, and they want to be asked to participate

And when brand and consumer come together like this, then you have brand loyalty and affinity beyond anything we’ve seen before. And, even better, there is a chance to see real good happen in the world around us as well.

Is Good good?

The confounding – maybe even terrifying – rise of cause marketing.

This is kind of a weird time for advertising. I realize I’m not exactly challenging the seaworthiness of the Good Ship Conventional Wisdom with that anti-linkbait of a thesis. But if I start with understatement, that gives me permission to devolve into overblown, unhinged bombast later. At least, that’s my strategy. Which I’m only telling you now because I respect you too much to treat you the way all those other think-piece writers do.

Anyway, weird times, though, for real.

I mean, even by the standards of the protracted death-of-print and rise-of-social upheavals of the past decade or so, this latest shift feels different. Weirder. Weirdest ever, maybe. Maybe even weirdest theoretically possible. OK, too far. But let’s at least agree that the only thing weirder than the weirdness itself (which we’ve already established is weird) is that hardly anyone seems to be calling out the actual level of this current weirdness for being so particularly weird. It’s almost like waking up in an airplane cabin filled with smoke and finding your fellow passengers calmly working Sudoku puzzles.

A hell of a lot of ink has already been spilled on this peculiar moment, I know, but what no one seems to have captured in print so far is the subjective texture of how thoroughly strange one particular subset of this current weird soup is. The subset we’ve collectively decided to call “cause marketing” (terrible, terrible name, that, but that’s a topic for another article). Sure, we generally recognize that something kinda new is happening, but if any of us ad industry types were to stop and really look the thing in the face, I suspect we’d be left either packing provisions and heading for the hills or waiting on the roof for the crystal spaceships.

So it’s worth saying it one more time, if only to compensate for the collective disregard up till now: This. Is. Weird.

Somehow, after generations of unfettered corporate greed, after an age where we elevated mass-manipulation to an art form, suddenly now everyone cares about corporate social responsibility? About helping the helpless and solving the insoluble? One day the sun goes down and the next it’s glittering over a world where Capitalism contends with Cosmic Justice? And we’re just supposed to shrug and accept it?

In the blink of an eye, corporate Good has become big. Two-billion-dollars-a-year-and-growing big.

I’ll tell you this much, no one writing 20th century dystopian Sci Fi saw that one coming.

How does the ad industry respond to that? At the risk of unfair generalization, we as a group are not exactly emotionally equipped for dealing with this kind of earnest sincerity, are we? So we can adopt our default change-posture of black-clad cynicism, we can be suspicious, we can call it a flash in the pan, this generation’s brief flirtation with Free Love: Corporation Edition. We can question the motives of everyone involved. I certainly have. Or we can do what most of us are already doing: ignore it entirely. The one thing we can’t do: pretend that this is anything but a very good thing.

Putting aside how we feel about it, and I’m still deeply conflicted on that point myself, who has more power to change the world for the better than corporations? The non-profit sector? Too under-resourced. The volunteer corps? Too disorganized. The church? Too preoccupied with stadium-seating multi-media immersion-worship arena design. The government? Too busy with finger kissing and baby pointing. (Notable exceptions to all four notably noted).

Face it. The only power structure in which 100% of the populace engages and participates with 100% of their attention is the corporate state.

If anyone can end illiteracy, inequality, the spread of disease, the relentless choreography of gross, systemic injustice, it can.

I can’t even believe I just wrote that sentence. But there it is.

A cynic would point out that the corporate state can (and has) also fueled each one of those things when it was convenient to do so. And that cynic would be right.

But this bravish new future hinges on a strange kind of tension. It asks the consumer to shed one cloak of cynicism and don another. To silence the inner Idealist Cynic and pass the microphone to the inner-Pragmatist Cynic.

Whether consumers can successfully shoulder the cognitive dissonance required to do so remains to be seen. And whether the ad industry at large can figure out how to cautiously participate in this transition without triggering a massive, cynical counter-reaction is an even bigger open question. But the corporate state is forging ahead with us or without us.

And, by all accounts, it is doing some real good. Or, at least, it’s beginning to. Water is being drawn for the thirsty. The naked are being clothed. The curious taught.

Why, though, is the corporate state doing this in the first place? For the only reason it does anything. People are demanding it. They are voting with their debit cards. Consumers have successfully convinced (or conned, depending on your point of view) the most powerful entities on the planet that what they most want to buy is a brand that helps.

How did this happen? How did the great manipulated learn to manipulate the great manipulators? And why, suddenly, are people concerned with mass, social good in the first place? The same consumers who for generations have been preoccupied with the latest luster of the utterly trivial?

We’ll leave the final word on those questions for Marketing History, should that ever turn out to be a thing that undergrads willingly sign up for, shudder.

But I have a theory. OK, theory is much too generous a word. Let’s call it a proto-hunch. A proto-hunch with an excellent chance of being dead wrong. But maybe it’ll prove to be just true enough to be useful.

It goes like this:

For decades, we advertisers have operated under the auspices of The One Great and Powerful Lie. TOGAPL. It has been the chief driving principle of every ad we’ve ever produced, the last unmentionable secret of the craft. TOGAPL is the ad industry’s golden goose, the blessed lie that keeps on giving. And it is this: that when you, the consumer, buy a product, you aren’t really buying a product. You’re buying an image.

Want to look successful? Buy a german car. Want to appear sexually competent? Buy a lite beer. Want to look sophisticated and independent? Buy a Mac.

The thing about this lie is, it works. Or, it has worked, anyway, and it has worked like a charm. (Unrelated, but when did charms become the barometer by which the efficacy of all other items is judged? Do charms really themselves work like charms? If so, why aren’t we hearing more about it?)

An inexpressibly large chunk of the entire western economy has been directly fueled by this one technique: the selling of image. But now its power, by all indications, is waning. The charm is uncharming.

You don’t have to look far to see the evidence. You still see image marketing, mind you, but with every passing year it seems to be more confined to ads aimed at older demographics. Hey you, middle-income, 50-something man: wanna seem tough? Buy a pickup. Hey mid-life-crisis-denying cubicle cog, wanna remind yourself and everyone around you of your raw virility? Buy an American sports car. For those who grew up in the golden age of TOGAPL, it works as well as it always did, no one bats an eye.

But below that middle-aged ceiling, it’s another story entirely. With millennials, the reliable old con shows signs of serious strain, for reasons I’m about to speculate wildly on. In this demographic, we’ve even recently begun to see TOGAPL’s near-exact inverse: the ad directly mocking image ads. Old Spice comes to mind, as do recent Newcastle, Skittles, Burger King and Keystone Light campaigns. The decidedly ironic reincarnation of the Brawny man. “Far less attractive Rob Lowe.” Etc etc and etc.

There’s still image marketing at work in all these examples, mind you, it’s just that the image being sold is now one of seeming not to care about image. Which is interesting (and I suspect will get more interesting as this territory becomes over trodden and tiresome). It’s also a clue as to what’s really happening in the psyches of modern young adults.

What’s really happening, and this is the even more speculative part, is that this new generation has been so oversteeped in such a preposterous volume of messaging that they’ve unwittingly assimilated the entire advertising project and now see straight through it. Like they were L Ron to advertising’s Xenu. Or Johnny 5 to advertising’s …. um, advertising.

Forget it. What I’m saying is, you take the entire mass of image marketing noise the rest of us encounter in a lifetime and stack it up? It’s trivial compared to how these kids have grown up; the millennials devoured more messaging while they were still in diapers than I have in my whole life. Ads to them are the city street-stink you never notice until you’re sitting in the middle of nowhere and find it missing.

Dialing the speculation potentiometer up another notch, maybe what’s going in is that millennials have developed an exposure immunity (level: sewer rat) to image marketing. Maybe they bought the lie hook line and sinker for the first decade or so of their lives, maybe we marketers fooled them the first few thousand times. But now, after buying their 1,287th Coca Cola and realizing that, once again, it has not in fact provided lasting happiness to themselves much less the whole world, they’re finally onto us.

Maybe now their immunity to image salesmanship is so beyond what we can guess that they recoil at every one of our hackneyed attempts to manipulate their desires, and at the un-self-awareness we betray by even attempting to sell image in the first place.

There could be a pornography analog (I know, Beavis) here, too, probably. Maybe more than just an analog. Who knows, maybe it’s part of the same feedback loop above. What I mean is that these kids have grown up as the first group in history with unfettered access to whatever flavor of sexual intrigue they could ever dream up. So what happens when these kids grow up, sexually speaking? Now the data here is a little contradictory, and we may be guilty of cherry picking the parts that support our slick narrative, but if you look into it, sure enough, there issome evidence that while millennials aren’t getting married as much, they may in fact be more monogamous than the generation before them, less sexually risky. How is this relevant? Maybe when you grow up in the vomitorium, gluttony is no longer cool.

We’ve raised a generation surrounded by funhouse mirrors. Should we be surprised that their relationship to image is complicated and contradictory? Is it really that much of a shock to see the selfie-generation leading the charge against image manipulation?

The point here is just that this group of young adults, the most coveted demographic in all of marketing, wants none of what we’re good at selling. They don’t want ego validation by purchase. What they want, and this is as well-validated in the research as it is shocking, is meaning. This is preposterous, so much so that if it hadn’t been for the publicity these studies have gotten, you’d assume we were making this up, or joking. Millennials want meaning in their careers (more than they want better compensation). They want meaning in their free time. They even want meaning in their purchases. And they’re rewarding brands that give them so much as a taste of it.

Think about it. This is not supposed to happen until one’s 40s. How jaded and world weary, how let down with the entire American consumption project at the delicate age of 22 do you have to be to put “meaning” at the top of your priority list, ahead of “fast car” and “fun friends”? This is, we think, a much bigger story than anyone has told yet. It’s potentially, if you’re the panicky type, the story of the collapse of the entire western way of life. (And if brands don’t quickly respond to this by radically rethinking how they engage in the world, that hypothetical panic may prove to be merited.)

And all of this is on us. Advertisers. We’ve pushed them here. We have pushed them so far so fast that they had to grow up. It was their only viable option. A mass awakening. A media maturation so startling that it’s left us media manipulators entirely behind. We have, through overplaying our image hand, caused the audience to develop psychologically at a rate we ourselves are incapable of matching. (I’m speaking for myself here, at least – part of my brain, despite knowing better, is always going to think of purchasing an Audi as a courageous act of corporate rebellion).

So this is what we’re dealing with. This is why this cause marketing explosion thing may not be just a temporary fad. The current flavors and tactics of cause marketing will undoubtedly prove temporary and fad-like, but the category itself is here to stay.

The audience has grown up. They want the one thing in their purchasing that we advertisers don’t know how to offer. They want a story that’s bigger than themselves. They want meaning.

If we’re going to catch up with the audience, we’re going to have to be smarter. We’re going to have to move past our clumsy early attempts to deal with this cause thing. We have to stop painting a veneer of meaning over the same basic image-selling project.

Now let me admit, I could well be wrong. This is not settled science. You could even argue that millennials don’t truly want anything new. That all they’re asking is for brands to sell them a new image: an image of social usefulness. According to this camp, millennials are less concerned with actually doing good than with feeling like they’re doing good. Or, more to the point, with proving their moral mettle to their peers with TOM’s logos and product (RED) gear. It’s a compelling argument. Both marketing history and human psychology would probably lean this way.

But my partners and I are putting our own money, literally, in the other camp. Given that this camp is the naïve and earnest one, it might be a mistake. We’re willing to risk it. Because we’re betting that that’s not how this will play out.

We believe that we’re witnessing a fundamental change in the market. That what we see stirring first in Millennials is a bona fide mass awakening, an audience rubbing the sleep out of its collective eyes and mumbling, “but I’m not sure I want to obey my thirst.” Our money says that this early morning mumble turns into a roar well before lunch time. That this is not just a quick hiccup in advertising’s oldest project. That this may in fact be the beginning of the end of that project.

Sure, maybe these two camps don’t line up quite as neatly as we’re saying. And maybe the battle line demarcated here is one that runs down, to paraphrase Solzhenitsyn, the center of every sternum. Fair enough. If we have to hew to a side of our own hearts, we want to pick the sincere side.

And the sincere side of our own hearts tells us to believe in consumers. To hold to the possibility that this generation no longer cares mainly about satisfying their own desires. Or said slightly less idealistically, that maybe they’ve elevated a new desire to compete on equal footing with their other desires: the desire to make the world a little better for everyone.

Where it goes from here is anyone’s guess, but we have a strong suspicion that consumers aren’t going to continue supporting just any brand that pays lip service to doing good. That they will get savvier and more involved, and they will reward the companies doing the best, most sustained good. And they’ll do it even if no one knows they’re helping, even if they don’t get a logo to wear proving they’re involved.

If you’re going to bet against this new desire taking root and becoming more and more important in the American marketing landscape, that’s your prerogative. But there’s something you should know first, and it’s this: the old slope was built on self-indulgence, and it was trending downwards from the day the first ad ran. This new curve, it’s sketchy and erratic right now, granted, but it could well be different. It might very well be that unlike the old desires of American consumerism, the ones that wither under the frustrating inefficacy of their feeding, the ones that slowly deaden with every iteration of their own trivial fulfillment, this new desire gets stronger the more it’s fed. Helping is, in a word, habit forming. Crap, that’s two words. Helping is, in two words, habit forming.

Good, we believe, is here to stay. Not because good looks good. But because good is good. And if this new union between consumerism and corporate, self-interested selflessness proves to be sustainable, the biggest irony will be that it took the same generation that invented the selfie to lead the way.